Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
Q: How long does shipping take?
A: UK orders typically arrive in 3-5 business days, EU orders in 5-10 days, and USA/Canada in 7-14 days.
Q: Do you offer free shipping?
A: Free shipping may be available on orders over a certain amount. Check at checkout for current offers.
Q: Can I track my order?
A: Yes! You'll receive a tracking number via email once your order ships.
Q: Do you ship internationally?
A: Yes, we ship to UK, EU countries, USA, and Canada. See our Shipping page for the full list.
Products
Q: Are all products brand new?
A: Yes, all our products are brand new, authentic, and come with manufacturer warranties where applicable.
Q: Are your products compatible with my gaming system?
A: Each product listing includes compatibility information. Most peripherals work with PC, and many are compatible with PlayStation, Xbox, and Nintendo Switch. Check individual product descriptions for details.
Q: Do keyboards come with software for customization?
A: Many of our gaming keyboards and mice support software customization. Check the product description for software compatibility (e.g., Logitech G Hub, Razer Synapse, Corsair iCUE).
Q: What's the difference between mechanical and membrane keyboards?
A: Mechanical keyboards use individual switches for each key, offering better tactile feedback, durability, and customization. Membrane keyboards are quieter and more affordable but less responsive.
Returns & Refunds
Q: What's your return policy?
A: We offer 30-day returns on unused items in original packaging. See our Shipping & Returns page for full details.
Q: How do I return an item?
A: Email us at partakeinn@gmail.com with your order number, and we'll provide return instructions.
Q: What if my item arrives damaged?
A: Contact us immediately with photos, and we'll arrange a replacement or full refund at no cost to you.
Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive your return. Allow 5-10 days for it to appear in your account.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, PayPal, and other secure payment methods through Shopify Payments.
Q: Is my payment information secure?
A: Absolutely. We use Shopify's secure, PCI-compliant payment processing. We never store your payment details.
Customer Support
Q: How can I contact customer support?
A: Email us at partakeinn@gmail.com. We typically respond within 24 hours during business days.
Q: Do you offer technical support for products?
A: For technical issues, we recommend contacting the manufacturer directly as they have specialized support teams. We're happy to help with order-related questions.
Still have questions? Contact us and we'll be happy to help!